Privacy Policy

R-support Vietnam Limited Liability Company Address: 17 Phan Kế Bính, Giảng Võ, Ba Đình, Hà Nội, Việt Nam Tax ID (MST): 0110134359 Contact: privacy@r-support.com

We may collect the following information through our website: - Access logs (IP address, browser type, referrer URL, visit timestamp) - Cookies (Google Analytics, Meta Pixel, UTM parameters) - Information you provide via contact forms (name, email, phone number, message) - Information you provide via reservation forms (name, phone number, reservation date and time, party size) - Click and tap events tracked by Meta Pixel and Conversions API (PageView, ViewContent, Contact, Lead)

We use the collected information for the following purposes: - Operating and improving our website - Measuring advertising effectiveness (Google Analytics, Meta Pixel and Conversions API) - Responding to inquiries and reservations - Marketing analysis and audience optimization - Compliance with applicable laws

We do not share your personal information with third parties without your consent, except in the following cases: - When required by law - Data transfer to service providers (Google, Meta) strictly for advertising measurement and analytics - Aggregated or anonymized statistics that cannot identify individuals Meta and Google may use this data subject to their own privacy policies: - Meta: https://www.facebook.com/privacy/policy - Google: https://policies.google.com/privacy

- Access logs: up to 12 months - Contact and reservation records: 3 years after completion - Cookies: managed by your browser settings (you can disable them at any time) - Advertising measurement data: governed by Meta and Google retention policies

You may request deletion of your personal information by emailing us at privacy@r-support.com from the address on file (or with verifiable identification). We will process your request within 30 days. For Meta-related data (Pixel events, ad interaction history), Meta provides additional controls at https://accountscenter.facebook.com/info_and_permissions/.

Our site uses cookies for analytics, advertising measurement, and basic site functionality. You can disable cookies in your browser settings; some features may not work properly without them. Categories of cookies in use: - Essential (session, language preference) - Analytics (Google Analytics 4) - Advertising (Meta Pixel, Google Ads)

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have collected information about a child, please contact us immediately at privacy@r-support.com.

As our operations span Vietnam and Japan, your data may be transferred and processed in either country. We apply equivalent protection regardless of jurisdiction.

We may update this Privacy Policy. The latest version is always available at this URL. Material changes will be highlighted on this page.

For any privacy-related questions or requests: Email: privacy@r-support.com Postal: 17 Phan Kế Bính, Giảng Võ, Ba Đình, Hà Nội, Việt Nam